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Frequently Asked Questions
Frequently Asked Questions
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Who can request a pickup?
Businesses, institutions and individuals. Submit the pickup form with your location and the type of equipment.
Is there a minimum quantity?
Contact us with your quantity and location and we will confirm what is possible.
Do I need to take items to a centre?
Use the pickup form and we will review your request and confirm arrangements.
What items do you accept?
See the E-Waste Categories page. Batteries and some other items need special handling, so confirm with us first.
What if my item is not listed?
Send us a message with a description and we will tell you if we can take it.
What about data on old devices?
Back up what you need and mention data-bearing devices in your request. We will discuss the handling process with you before collection.
Should I wipe my devices myself?
We recommend removing personal data before handover. Tell us which devices hold sensitive data.
How do I know what was collected?
Collections are recorded by HTS with item counts and weights, and records are available on request.
Can I get documentation?
Yes. Ask for the collection record when you book.
Still unsure?
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